Returns & Refunds

Return Policy Overview We want you to be completely satisfied with your purchase from Circa72Forge. We offer a 30-day return policy, allowing you 30 days from the date of delivery to request a return.

Return Eligibility & Requirements

  • Standard Items: To qualify for a full refund, items must be unused, in as-new condition, with original tags intact, and in their original packaging.
  • Partially Used or Customer-Damaged Items: Returns for items that have been partially used, opened, or altered—outside of transit damage—are subject to a 25% restocking surcharge deducted from the total refund amount.
  • Shipping Fees: Original shipping costs are non-refundable.

Speedheater Systems Specific: 

This warranty shall cover:

  • The warranty commitment shall cover rectification of faults on the products free of charge. In case of a warranty issue, Speedheater
    shall be free to choose whether the Product should be repaired or replaced, free of charge. Products and parts of Products that have been replaced shall remain the property of Speedheater.
  • The warranty period shall remain in effect for twelve (12) months from the date of purchase.
  • When used in Commercial/Professional and similar demanding applications, the warranty period shall be limited to six (6) months from the date of purchase.

This warranty shall not cover:

  • Heat/ IR tubes/bulbs and other parts that naturally wear down during use or through other means – commonly known as “wear items”.
  • Any Product defects that can be attributed to failure to heed the instructions provided, unintended use, misuse per the operator’s manual, prohibited ambient conditions, overloading, inadequate maintenance, or lack of care.
  • Products that have been subjected to add-on design changes, modifications or similar changes, or have been serviced with parts other
    than genuine Speedheater parts.
  • Products that have been partly or fully disassembled, regardless of whether this has been for the purpose of troubleshooting or for any
    other reason.
  • Minor deviations from the intended Product state, which have no significant impact on the usefulness of the tool.

How to Initiate a Return

  1. Contact our support team at support@circa72forge.com to request a return authorization. Items sent back without prior authorization will not be accepted.
  2. Upon approval, we will provide you with the correct return shipping address and instructions.
  3. Return shipping costs are the customer's responsibility unless the return is due to our error or an item damaged during transit.

Damages and Order Issues Please inspect your shipment immediately upon arrival. If your order arrives defective, damaged, or incorrect, contact us right away at support@circa72forge.com. Please include clear photographs of the package and damaged items so we can promptly evaluate and resolve the issue.

Non-Returnable Items The following items cannot be returned:

  • Custom products, special orders, or personalized items
  • Hazardous materials, flammable liquids, or gases
  • Clearance/sale items and gift cards

Exchanges The fastest way to exchange an item is to return your original order following the steps above. Once the return is accepted, you can make a separate purchase for the replacement item.

Refunds Once we receive and inspect your returned item, we will notify you via email regarding the approval status of your refund (including any applicable surcharge deductions). Approved refunds are automatically processed back to your original payment method within 3 to 5 business days. Please note that financial institutions may require additional processing time to post funds to your account.